FAQ
Contact & Support
How do I reach OVVO Home?+
Write to support@ovvohome.com or use the contact form — we aim to respond within 24 hours. You can also visit our showroom at Calle Andarella 1, 46014 Valencia, Monday to Saturday from 10am to 6pm.
How do I report a damaged or malfunctioning product?+
Contact support@ovvohome.com with your order number, a short description, and photos of the issue. We will get back to you with the next steps for repair or replacement under warranty.
Products
Where do I find product dimensions and materials?+
Every product page lists the description and details of the piece. If you need full technical data sheets for a project, contact us and we will provide them.
Are spare parts available?+
Yes — spare parts for OVVO pieces can be requested through support with your order number. Members also find maintenance and repair guides in the Care & Repair area.
Can I see the furniture in my own room before buying?+
Yes. Our 3D Room Planner lets you set your room's dimensions, place OVVO pieces, save your layout, and order exactly what fits.
Delivery & Tracking
What are the delivery options and costs?+
We offer Standard, Room of Choice, and White Glove delivery. Fees are charged per shipment and shown at checkout. Details are on our Delivery & Return page.
How do I track my order?+
Once your order ships, you receive an email with the shipment details and carrier information — or the delivery partner contacts you directly to arrange a delivery window.
What if my order is delayed?+
If a delay occurs, we inform you by email with an updated estimated date. If you have not received your order within 10 business days after the estimated date, contact support@ovvohome.com with your order number.